@font-face{font-family:Inter Variable;font-style:normal;font-display:swap;font-weight:100 900;src:url(/mo-app/assets/inter-cyrillic-ext-wght-normal-BOeWTOD4.woff2) format("woff2-variations");unicode-range:U+0460-052F,U+1C80-1C8A,U+20B4,U+2DE0-2DFF,U+A640-A69F,U+FE2E-FE2F}@font-face{font-family:Inter Variable;font-style:normal;font-display:swap;font-weight:100 900;src:url(/mo-app/assets/inter-cyrillic-wght-normal-DqGufNeO.woff2) format("woff2-variations");unicode-range:U+0301,U+0400-045F,U+0490-0491,U+04B0-04B1,U+2116}@font-face{font-family:Inter Variable;font-style:normal;font-display:swap;font-weight:100 900;src:url(/mo-app/assets/inter-greek-ext-wght-normal-DlzME5K_.woff2) format("woff2-variations");unicode-range:U+1F00-1FFF}@font-face{font-family:Inter Variable;font-style:normal;font-display:swap;font-weight:100 900;src:url(/mo-app/assets/inter-greek-wght-normal-CkhJZR-_.woff2) format("woff2-variations");unicode-range:U+0370-0377,U+037A-037F,U+0384-038A,U+038C,U+038E-03A1,U+03A3-03FF}@font-face{font-family:Inter Variable;font-style:normal;font-display:swap;font-weight:100 900;src:url(/mo-app/assets/inter-vietnamese-wght-normal-CBcvBZtf.woff2) format("woff2-variations");unicode-range:U+0102-0103,U+0110-0111,U+0128-0129,U+0168-0169,U+01A0-01A1,U+01AF-01B0,U+0300-0301,U+0303-0304,U+0308-0309,U+0323,U+0329,U+1EA0-1EF9,U+20AB}@font-face{font-family:Inter Variable;font-style:normal;font-display:swap;font-weight:100 900;src:url(/mo-app/assets/inter-latin-ext-wght-normal-DO1Apj_S.woff2) format("woff2-variations");unicode-range:U+0100-02BA,U+02BD-02C5,U+02C7-02CC,U+02CE-02D7,U+02DD-02FF,U+0304,U+0308,U+0329,U+1D00-1DBF,U+1E00-1E9F,U+1EF2-1EFF,U+2020,U+20A0-20AB,U+20AD-20C0,U+2113,U+2C60-2C7F,U+A720-A7FF}@font-face{font-family:Inter Variable;font-style:normal;font-display:swap;font-weight:100 900;src:url(/mo-app/assets/inter-latin-wght-normal-Dx4kXJAl.woff2) format("woff2-variations");unicode-range:U+0000-00FF,U+0131,U+0152-0153,U+02BB-02BC,U+02C6,U+02DA,U+02DC,U+0304,U+0308,U+0329,U+2000-206F,U+20AC,U+2122,U+2191,U+2193,U+2212,U+2215,U+FEFF,U+FFFD}:root{--green-900: #17320d;--green-800: #214714;--green-700: #2f5d1c;--green-600: #427b28;--green-500: #5c9a37;--green-100: #d9ead0;--green-50: #f0f7eb;--lime-400: #b5d94a;--lime-300: #e3ff5f;--accent-gradient: linear-gradient(90deg, var(--green-600), var(--lime-400));--blue-600: #2563a8;--blue-50: #f1f6fc;--amber-600: #b7791f;--amber-50: #fdf6e7;--red-600: #b42318;--red-50: #fdf0ef;--ink: #16201a;--ink-2: #364036;--muted: #5d685b;--faint: #8b9588;--line: #e6e9e4;--line-2: #d5dbd2;--hover: #f2f4f0;--bg: #f6f7f4;--surface: #ffffff;--surface-2: #f9faf8;--ring: 0 0 0 3px rgba(66, 123, 40, .2);--shadow-xs: 0 1px 2px rgba(16, 24, 16, .05);--shadow: 0 1px 2px rgba(16, 24, 16, .04), 0 2px 8px rgba(16, 24, 16, .04);--shadow-lg: 0 2px 6px rgba(16, 24, 16, .05), 0 16px 40px rgba(16, 24, 16, .1);--radius: 12px;--radius-sm: 8px;--space-1: .25rem;--space-2: .5rem;--space-3: .75rem;--space-4: 1rem;--space-5: 1.5rem;--space-6: 2rem;--space-7: 3rem;--text-xs: .75rem;--text-sm: .875rem;--text-base: 1rem;--text-lg: 1.125rem;--text-xl: 1.375rem;--text-2xl: 1.75rem;--sidebar-w: 248px;--topbar-h: 64px;--content-max: 1440px;--font: "Inter Variable", Inter, system-ui, -apple-system, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;--mono: ui-monospace, SFMono-Regular, Menlo, Consolas, monospace}*,*:before,*:after{box-sizing:border-box}html{-webkit-text-size-adjust:100%}body{margin:0;font-family:var(--font);font-size:.9375rem;line-height:1.5;color:var(--ink);background:var(--bg);min-height:100dvh;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;font-feature-settings:"cv11","ss03"}img,svg,canvas{display:block;max-width:100%}button,input,select,textarea{font:inherit;color:inherit}a{color:var(--green-700)}h1,h2,h3,h4,p{margin:0}ul{margin:0;padding:0;list-style:none}::selection{background:var(--green-100)}:focus-visible{outline:2px solid var(--green-600);outline-offset:2px}.icon{flex:none}.sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}.hide-sm{display:none}@media (min-width: 600px){.hide-sm{display:inline}}@media (prefers-reduced-motion: reduce){*,*:before,*:after{animation-duration:.01ms!important;animation-iteration-count:1!important;transition-duration:.01ms!important}}.shell{display:grid;grid-template-columns:1fr;min-height:100dvh}.sidebar{background:var(--surface);border-right:1px solid var(--line);padding:var(--space-4) var(--space-3);display:flex;flex-direction:column;gap:var(--space-5)}.brand{display:flex;align-items:center;gap:var(--space-3);padding:var(--space-1) var(--space-2);border-radius:var(--radius-sm);color:var(--ink);text-decoration:none}.brand__mark{width:36px;height:36px;border-radius:50%;flex:none;box-shadow:0 0 0 3px var(--green-50)}.brand__text{display:flex;flex-direction:column;gap:4px;min-width:0}.brand__name{font-weight:700;font-size:var(--text-base);letter-spacing:-.015em;line-height:1.1}.brand__wordmark{width:64px;height:auto}.nav{display:flex;flex-direction:column;gap:2px}.nav__group{padding:var(--space-4) var(--space-3) var(--space-1);font-size:.6875rem;font-weight:600;letter-spacing:.08em;text-transform:uppercase;color:var(--muted)}.nav__group:first-child{padding-top:0}.nav__link{position:relative;display:flex;align-items:center;gap:10px;padding:0 var(--space-3);min-height:44px;border-radius:var(--radius-sm);color:var(--ink-2);text-decoration:none;font-size:var(--text-sm);font-weight:500;transition:background-color .15s ease,color .15s ease}.nav__link .icon{color:var(--muted);transition:color .15s ease}.nav__text{flex:1;min-width:0}.nav__link:hover{background:var(--hover);color:var(--ink)}.nav__link:hover .icon{color:var(--ink-2)}.nav__link.is-active{background:var(--green-50);color:var(--green-700);font-weight:600}.nav__link.is-active .icon{color:var(--green-600)}.nav__link.is-active:before{content:"";position:absolute;left:calc(var(--space-3) * -1);top:9px;bottom:9px;width:3px;border-radius:0 3px 3px 0;background:linear-gradient(180deg,var(--lime-400),var(--green-600))}.nav__count{min-width:22px;padding:0 7px;border-radius:999px;background:var(--green-600);color:#fff;font-size:var(--text-xs);font-weight:700;text-align:center;line-height:22px;font-variant-numeric:tabular-nums}.nav__count--urgent{background:var(--red-600)}.sidebar__foot{margin-top:auto;display:flex;flex-direction:column;gap:var(--space-2);padding-top:var(--space-3);border-top:1px solid var(--line);font-size:var(--text-xs);color:var(--muted)}.online-count{display:flex;align-items:center;gap:var(--space-2);padding:var(--space-1) var(--space-2)}.me{display:flex;align-items:center;gap:10px;padding:var(--space-2);border-radius:var(--radius-sm);color:inherit;text-decoration:none;transition:background-color .15s ease}.me:hover{background:var(--hover)}.me__text{display:flex;flex-direction:column;min-width:0}.me__name,.me__email{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.me__name{font-size:var(--text-sm);font-weight:600;color:var(--ink)}.main{display:flex;flex-direction:column;min-width:0}.topbar{position:sticky;top:0;z-index:20;display:flex;align-items:center;gap:var(--space-3);min-height:var(--topbar-h);padding:var(--space-2) var(--space-4);background:#ffffffe0;-webkit-backdrop-filter:saturate(180%) blur(10px);backdrop-filter:saturate(180%) blur(10px);border-bottom:1px solid var(--line)}.topbar__title{font-size:var(--text-lg);font-weight:650;letter-spacing:-.02em;flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.availability{display:inline-flex;align-items:center;gap:var(--space-2);padding:4px 6px 4px 12px;border:1px solid var(--line);border-radius:999px;background:var(--surface);color:var(--muted);font-size:var(--text-sm);font-weight:600;transition:background-color .15s ease,border-color .15s ease,color .15s ease}.availability.is-online{background:var(--green-50);border-color:var(--green-100);color:var(--green-700)}.topbar__signout{color:var(--muted)}.topbar__signout:hover{color:var(--ink)}.content{padding:var(--space-4);display:flex;flex-direction:column;gap:var(--space-4);width:100%;max-width:var(--content-max);margin-inline:auto}.menu-toggle{display:inline-grid;place-items:center;width:44px;height:44px;border:1px solid var(--line);border-radius:var(--radius-sm);background:var(--surface);color:var(--ink-2);cursor:pointer}.menu-toggle:hover{background:var(--hover)}.sidebar--drawer{position:fixed;inset:0 auto 0 0;width:min(84vw,var(--sidebar-w));z-index:40;overflow-y:auto;transform:translate(-100%);transition:transform .2s ease;box-shadow:var(--shadow-lg)}.sidebar--drawer.is-open{transform:translate(0)}.scrim{position:fixed;top:0;right:0;bottom:0;left:0;background:#10181066;z-index:30;border:0;padding:0}@media (min-width: 960px){.shell{grid-template-columns:var(--sidebar-w) 1fr}.sidebar--drawer{position:sticky;inset:auto;top:0;height:100dvh;width:auto;transform:none;box-shadow:none}.nav__link{min-height:40px}.menu-toggle,.scrim{display:none}.topbar{padding-inline:var(--space-6)}.content{padding:var(--space-5) var(--space-6) var(--space-6);gap:var(--space-5)}}.card{background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow)}.card__head{display:flex;align-items:center;justify-content:space-between;gap:var(--space-3);padding:var(--space-4) var(--space-4) 0;flex-wrap:wrap}.card__title{font-size:var(--text-base);font-weight:650;letter-spacing:-.01em}.card__sub{margin-top:2px;font-size:var(--text-sm);color:var(--muted)}.card__body{padding:var(--space-4)}@media (min-width: 960px){.card__head{padding:var(--space-5) var(--space-5) 0}.card__body{padding:var(--space-4) var(--space-5) var(--space-5)}}.btn{display:inline-flex;align-items:center;justify-content:center;gap:var(--space-2);min-height:40px;padding:0 16px;border-radius:var(--radius-sm);border:1px solid var(--line-2);background:var(--surface);color:var(--ink);font-weight:600;font-size:var(--text-sm);cursor:pointer;text-decoration:none;white-space:nowrap;box-shadow:var(--shadow-xs);transition:background-color .15s ease,border-color .15s ease,color .15s ease,box-shadow .15s ease}.btn:hover{background:var(--hover)}.btn:active{transform:translateY(1px)}.btn:disabled,.btn[aria-disabled=true]{opacity:.5;cursor:not-allowed;transform:none}.btn--primary{background:var(--green-600);border-color:var(--green-600);color:#fff;box-shadow:0 1px 2px #17320d3d,inset 0 1px #ffffff24}.btn--primary:hover{background:var(--green-700);border-color:var(--green-700)}.btn--danger{color:var(--red-600);border-color:#f0c4bf}.btn--danger:hover{background:var(--red-50)}.btn--ghost{border-color:transparent;background:transparent;box-shadow:none}.btn--ghost:hover{background:var(--hover)}.btn--sm{min-height:34px;padding:0 12px;font-size:.8125rem}.btn--icon{width:36px;min-height:36px;padding:0}.btn--block{width:100%;white-space:normal;text-align:center;padding-block:8px}.seg{display:inline-flex;flex-wrap:wrap;gap:2px;padding:3px;border:1px solid var(--line);border-radius:var(--radius-sm);background:var(--surface-2)}.seg__btn{min-height:34px;padding:0 12px;border:0;border-radius:6px;background:transparent;color:var(--muted);font-weight:600;font-size:.8125rem;cursor:pointer;transition:background-color .15s ease,color .15s ease}.seg__btn:hover{color:var(--ink)}.seg__btn.is-active{background:var(--surface);color:var(--green-700);box-shadow:var(--shadow-xs),0 0 0 1px var(--line)}.field{display:flex;flex-direction:column;gap:6px}.field__label{font-size:.8125rem;font-weight:600;color:var(--ink-2)}.field__hint{font-size:var(--text-xs);color:var(--muted)}.input,.select,.textarea{width:100%;min-height:42px;padding:8px 12px;border:1px solid var(--line-2);border-radius:var(--radius-sm);background:var(--surface);box-shadow:var(--shadow-xs);transition:border-color .15s ease,box-shadow .15s ease}.input::placeholder,.textarea::placeholder{color:var(--faint)}.input:hover,.select:hover,.textarea:hover{border-color:#c2cabe}.input:focus,.select:focus,.textarea:focus{border-color:var(--green-600);box-shadow:var(--ring);outline:2px solid transparent}.input:disabled,.select:disabled,.textarea:disabled{background:var(--surface-2);color:var(--muted);cursor:not-allowed}.select{-webkit-appearance:none;-moz-appearance:none;appearance:none;padding-right:36px;background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='16' height='16' viewBox='0 0 24 24' fill='none' stroke='%235d685b' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='m6 9 6 6 6-6'/%3E%3C/svg%3E");background-repeat:no-repeat;background-position:right 12px center;cursor:pointer}.textarea{resize:vertical;min-height:84px}.input--code{font-family:var(--mono);font-size:var(--text-xl);letter-spacing:.35em;text-align:center}.check{display:inline-flex;align-items:center;gap:var(--space-2);min-height:44px;cursor:pointer;font-size:var(--text-sm)}.check input{width:18px;height:18px;accent-color:var(--green-600)}.switch{position:relative;display:inline-block;flex:none;width:40px;height:24px;cursor:pointer}.switch input{position:absolute;opacity:0;top:0;right:0;bottom:0;left:0;margin:0;cursor:pointer}.switch input:disabled{cursor:not-allowed}.switch__track{position:absolute;top:0;right:0;bottom:0;left:0;border-radius:999px;background:#c2cabe;transition:background-color .15s ease}.switch__track:after{content:"";position:absolute;top:3px;left:3px;width:18px;height:18px;border-radius:50%;background:#fff;box-shadow:0 1px 3px #1018104d;transition:transform .15s ease}.switch input:checked+.switch__track{background:var(--green-600)}.switch input:checked+.switch__track:after{transform:translate(16px)}.switch input:disabled+.switch__track{opacity:.5}.switch input:focus-visible+.switch__track{outline:2px solid var(--green-600);outline-offset:2px}.badge{display:inline-flex;align-items:center;gap:4px;padding:1px 9px;border-radius:999px;font-size:var(--text-xs);font-weight:600;line-height:1.6;white-space:nowrap;border:1px solid transparent}.badge--waiting{background:var(--amber-50);color:#7a4d0b;border-color:#f0dcae}.badge--active{background:var(--green-50);color:var(--green-700);border-color:var(--green-100)}.badge--resolved,.badge--closed{background:var(--surface-2);color:var(--muted);border-color:var(--line)}.badge--urgent{background:var(--red-50);color:var(--red-600);border-color:#f5c2bd}.badge--messenger{background:var(--blue-50);color:#1d4e85;border-color:#d3e2f4}.badge--web{background:var(--green-50);color:var(--green-700);border-color:var(--green-100)}.badge--role{background:var(--surface-2);color:var(--ink-2);border-color:var(--line)}.dot{position:relative;width:8px;height:8px;border-radius:50%;background:var(--faint);display:inline-block;flex:none}.dot--online{background:var(--green-500)}.dot--pulse:after{content:"";position:absolute;top:0;right:0;bottom:0;left:0;border-radius:50%;background:inherit;animation:pulse 2s ease-out infinite}@keyframes pulse{0%{transform:scale(1);opacity:.6}to{transform:scale(2.8);opacity:0}}.muted{color:var(--muted)}.small{font-size:var(--text-sm)}.xs{font-size:var(--text-xs)}.mono{font-family:var(--mono)}.row{display:flex;align-items:center;gap:var(--space-2);flex-wrap:wrap}.row--between{justify-content:space-between}.stack{display:flex;flex-direction:column;gap:var(--space-3)}.grid{display:grid;gap:var(--space-4)}.grid--2,.grid--3{grid-template-columns:1fr}@media (min-width: 720px){.grid--2{grid-template-columns:repeat(2,minmax(0,1fr))}.grid--3{grid-template-columns:repeat(3,minmax(0,1fr))}}.alert{padding:12px 14px;border-radius:var(--radius-sm);border:1px solid;border-left-width:3px;font-size:var(--text-sm);line-height:1.55}.alert--error{background:var(--red-50);border-color:#f5c2bd;border-left-color:var(--red-600);color:#7a1a12}.alert--info{background:var(--blue-50);border-color:#d3e2f4;border-left-color:var(--blue-600);color:#1d4372}.alert--warn{background:var(--amber-50);border-color:#f0dcae;border-left-color:var(--amber-600);color:#7a4d0b}.alert--ok{background:var(--green-50);border-color:var(--green-100);border-left-color:var(--green-600);color:var(--green-700)}.empty{padding:var(--space-6) var(--space-4);text-align:center;color:var(--muted);font-size:var(--text-sm)}.empty__title{font-weight:700;color:var(--ink-2);margin-bottom:4px}.spinner{width:22px;height:22px;border:3px solid var(--line);border-top-color:var(--green-600);border-radius:50%;animation:spin .7s linear infinite}.spinner--inline{display:inline-block;width:14px;height:14px;border-width:2px;vertical-align:middle}@keyframes spin{to{transform:rotate(360deg)}}.screen-center{min-height:100dvh;display:grid;place-items:center}.table-wrap{overflow-x:auto}.table{width:100%;border-collapse:collapse;font-size:var(--text-sm)}.table th,.table td{text-align:left;padding:12px 14px;border-bottom:1px solid var(--line);vertical-align:top}.table th{padding-block:10px;font-size:.6875rem;text-transform:uppercase;letter-spacing:.07em;color:var(--muted);font-weight:600;white-space:nowrap}.table tbody td{transition:background-color .12s ease}.table tbody tr:hover td{background:var(--surface-2)}.table td.num,.table th.num{text-align:right;font-variant-numeric:tabular-nums}.table tr:last-child td{border-bottom:0}.avatar{width:36px;height:36px;border-radius:50%;background:linear-gradient(135deg,var(--green-100),#eef6d2);color:var(--green-800);font-weight:700;font-size:var(--text-sm);display:inline-grid;place-items:center;flex:none}.avatar--sm{width:28px;height:28px;font-size:var(--text-xs)}.toast-stack{position:fixed;right:var(--space-4);bottom:var(--space-4);z-index:50;display:flex;flex-direction:column;gap:var(--space-2);width:min(92vw,360px)}.toast{background:var(--ink);color:#fff;padding:12px 10px 12px 14px;border-radius:var(--radius-sm);border-left:3px solid var(--lime-400);box-shadow:var(--shadow-lg);display:flex;gap:var(--space-3);align-items:flex-start;font-size:var(--text-sm);animation:rise .2s ease}.toast a{color:var(--lime-300);font-weight:700}.toast--warn{border-left-color:#f5b041}.toast--warn a{color:#ffd98a}.table--clickable tbody tr{cursor:pointer}.table--clickable tbody tr:hover td{background:var(--green-50)}.toast__close{margin-left:auto;display:inline-grid;place-items:center;background:transparent;border:0;border-radius:6px;color:#c9d3c5;cursor:pointer;min-width:32px;min-height:32px}.toast__close:hover{background:#ffffff1a;color:#fff}@keyframes rise{0%{opacity:0;transform:translateY(6px)}to{opacity:1;transform:none}}.login{min-height:100dvh;display:grid;grid-template-columns:1fr;background:var(--bg)}.login__hero{display:none}.login__panel{display:grid;place-items:center;padding:var(--space-6) var(--space-4);background:radial-gradient(900px 480px at 100% 0%,rgba(181,217,74,.16),transparent 60%),radial-gradient(800px 480px at 0% 100%,rgba(66,123,40,.08),transparent 60%),var(--bg)}.login__card{position:relative;overflow:hidden;width:min(100%,420px);padding:var(--space-6) var(--space-5) var(--space-5);display:flex;flex-direction:column;gap:var(--space-4);box-shadow:var(--shadow-lg)}.login__card:before{content:"";position:absolute;inset:0 0 auto;height:4px;background:var(--accent-gradient)}.login__logo{width:min(100%,260px);height:auto}.login__heading{display:flex;flex-direction:column;gap:4px;padding-top:var(--space-2)}.login__eyebrow{font-size:var(--text-xs);font-weight:700;letter-spacing:.08em;text-transform:uppercase;color:var(--green-600)}.login__title{font-size:var(--text-2xl);font-weight:700;letter-spacing:-.025em;line-height:1.2}.login__sub{font-size:var(--text-sm);color:var(--muted)}.login__foot{padding-top:var(--space-3);border-top:1px solid var(--line);text-align:center;font-size:var(--text-xs);color:var(--muted)}.login__foot .version-link{margin-inline:auto}@media (min-width: 960px){.login{grid-template-columns:minmax(400px,5fr) 7fr}.login__hero{position:relative;overflow:hidden;display:flex;flex-direction:column;justify-content:space-between;gap:var(--space-6);padding:var(--space-7);color:#d6e4cd;background:radial-gradient(640px 420px at 0% 0%,rgba(181,217,74,.22),transparent 60%),linear-gradient(160deg,#2a5a1b 0%,var(--green-900) 72%)}.login__hero-brand,.login__hero-body,.login__tagline{position:relative;z-index:1}.login__hero-brand{display:flex;align-items:center;gap:var(--space-3);color:#fff;font-size:var(--text-lg);font-weight:700;letter-spacing:-.015em}.login__hero-brand img{width:40px;height:40px;border-radius:50%;box-shadow:0 0 0 3px #ffffff1f}.login__hero-body{max-width:30rem}.login__hero-title{color:#fff;font-size:clamp(1.75rem,1rem + 1.6vw,2.5rem);font-weight:700;line-height:1.15;letter-spacing:-.03em}.login__hero-accent{color:var(--lime-300)}.login__points{margin-top:var(--space-6);display:flex;flex-direction:column;gap:var(--space-4)}.login__points li{display:flex;align-items:center;gap:var(--space-3);font-size:.9375rem}.login__points .icon{width:38px;height:38px;padding:9px;border-radius:10px;background:#ffffff14;color:var(--lime-400)}.login__tagline{color:#b3cba3;font-size:var(--text-sm);font-style:italic}.login__hero-art{position:absolute;right:-150px;bottom:-150px;width:480px;height:480px;max-width:none;opacity:.12;pointer-events:none}.login__panel{padding:var(--space-7)}}.login__or{display:flex;align-items:center;gap:var(--space-3);color:var(--muted);font-size:var(--text-xs)}.login__or:before,.login__or:after{content:"";flex:1;height:1px;background:var(--line)}.kpis{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:var(--space-3)}@media (min-width: 720px){.kpis{grid-template-columns:repeat(3,minmax(0,1fr))}}@media (min-width: 1200px){.kpis{grid-template-columns:repeat(6,minmax(0,1fr))}}.kpi{padding:var(--space-4);display:flex;flex-direction:column;gap:2px;min-width:0}.kpi__label{font-size:.6875rem;color:var(--muted);font-weight:600;text-transform:uppercase;letter-spacing:.07em}.kpi__value{margin-top:2px;font-size:var(--text-2xl);font-weight:700;letter-spacing:-.025em;line-height:1.1;font-variant-numeric:tabular-nums;overflow-wrap:anywhere}.kpi__sub{font-size:var(--text-xs);color:var(--muted)}.kpi--alert .kpi__value{color:var(--amber-600)}.chart-box{position:relative;height:260px}.chart-box--tall{height:320px}.legend{display:flex;gap:var(--space-4);flex-wrap:wrap;font-size:var(--text-xs);color:var(--muted)}.legend__item{display:inline-flex;align-items:center;gap:6px}.legend__swatch{width:12px;height:12px;border-radius:3px}.bar-list{display:flex;flex-direction:column;gap:10px}.bar-list__row{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:4px 12px;align-items:center;font-size:var(--text-sm)}.bar-list__label{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.bar-list__track{grid-column:1 / -1;height:8px;background:var(--surface-2);border-radius:4px;overflow:hidden}.bar-list__fill{height:100%;background:var(--green-600);border-radius:4px}.bar-list__value{font-variant-numeric:tabular-nums;font-weight:700}.inbox{display:grid;grid-template-columns:1fr;gap:var(--space-4);min-height:0}@media (min-width: 960px){.inbox{grid-template-columns:minmax(300px,380px) minmax(0,1fr);height:calc(100dvh - var(--topbar-h) - var(--space-5) - var(--space-6))}.inbox>*{min-height:0}}.queue{display:flex;flex-direction:column;min-height:0}.queue__tools{padding:var(--space-3);border-bottom:1px solid var(--line);display:flex;flex-direction:column;gap:var(--space-2)}.tabs{display:flex;gap:2px;overflow-x:auto}.tab{min-height:38px;padding:0 10px;border:0;border-bottom:2px solid transparent;background:transparent;color:var(--muted);font-weight:600;font-size:var(--text-sm);cursor:pointer;white-space:nowrap;display:inline-flex;align-items:center;gap:6px}.tab:hover{color:var(--ink)}.tab.is-active{color:var(--green-700);border-bottom-color:var(--green-600)}.tab__count{background:var(--surface-2);border:1px solid var(--line);border-radius:999px;padding:0 6px;font-size:var(--text-xs)}.queue__list{overflow-y:auto;flex:1;min-height:120px;max-height:60dvh}@media (min-width: 960px){.queue__list{max-height:none}}.conv-item{display:grid;grid-template-columns:auto minmax(0,1fr);gap:var(--space-3);width:100%;padding:12px var(--space-3);border:0;border-bottom:1px solid var(--line);border-left:3px solid transparent;background:var(--surface);text-align:left;cursor:pointer;color:inherit}.conv-item:hover{background:var(--surface-2)}.conv-item.is-active{background:var(--green-50);border-left-color:var(--green-600)}.conv-item--urgent{border-left-color:var(--red-600)}.conv-item__top{display:flex;justify-content:space-between;gap:var(--space-2);align-items:baseline}.conv-item__name{font-weight:700;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.conv-item__time{font-size:var(--text-xs);color:var(--muted);white-space:nowrap}.conv-item__preview{font-size:var(--text-sm);color:var(--muted);display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}.conv-item__meta{display:flex;gap:6px;flex-wrap:wrap;align-items:center;margin-top:4px}.unread{min-width:20px;height:20px;border-radius:999px;background:var(--green-600);color:#fff;font-size:var(--text-xs);font-weight:700;display:inline-grid;place-items:center;padding:0 6px}.conv{display:flex;flex-direction:column;min-height:60dvh}.conv__head{padding:var(--space-3) var(--space-4);border-bottom:1px solid var(--line);display:flex;flex-wrap:wrap;gap:var(--space-3);align-items:center}.conv__who{display:flex;align-items:center;gap:var(--space-3);min-width:0;flex:1 1 280px}.conv__name{font-weight:700;overflow-wrap:anywhere}.conv__actions{display:flex;gap:var(--space-2);flex-wrap:wrap}.conv__body{display:grid;grid-template-columns:1fr;flex:1;min-height:0}@media (min-width: 1200px){.conv__body{grid-template-columns:minmax(0,1fr) 320px}}.transcript{display:flex;flex-direction:column;min-height:0}.transcript__scroll{flex:1;overflow-y:auto;padding:var(--space-4);display:flex;flex-direction:column;gap:10px;min-height:240px;max-height:55dvh;background:var(--surface-2)}@media (min-width: 960px){.transcript__scroll{max-height:none}}.msg{max-width:min(78%,560px);padding:8px 12px;border-radius:14px;font-size:var(--text-sm);white-space:pre-wrap;overflow-wrap:anywhere;position:relative}.msg--user{align-self:flex-start;background:var(--surface);border:1px solid var(--line);border-bottom-left-radius:4px}.msg--ai{align-self:flex-end;background:#e9eef5;color:var(--ink-2);border-bottom-right-radius:4px}.msg--agent{align-self:flex-end;background:var(--green-600);color:#fff;border-bottom-right-radius:4px}.msg--system{align-self:center;background:transparent;color:var(--muted);font-size:var(--text-xs);text-align:center;max-width:90%;padding:2px 8px}.msg__meta{display:block;font-size:11px;opacity:.75;margin-top:4px}.msg--undelivered{outline:2px solid var(--red-600)}.composer{padding:var(--space-3) var(--space-4);border-top:1px solid var(--line);display:flex;flex-direction:column;gap:var(--space-2)}.composer__row{display:flex;gap:var(--space-2);align-items:flex-end}.composer__row .textarea{min-height:46px;max-height:160px}.side{border-top:1px solid var(--line);padding:var(--space-4);display:flex;flex-direction:column;gap:var(--space-4);overflow-y:auto;background:var(--surface)}@media (min-width: 1200px){.side{border-top:0;border-left:1px solid var(--line)}}.side__title{font-size:var(--text-xs);text-transform:uppercase;letter-spacing:.05em;color:var(--muted);font-weight:700;margin-bottom:6px}.summary{background:var(--green-50);border:1px solid var(--green-100);border-radius:var(--radius-sm);padding:var(--space-3);font-size:var(--text-sm);display:flex;flex-direction:column;gap:8px}.summary--urgent{background:var(--red-50);border-color:#f5b5b5}.kv{display:grid;grid-template-columns:auto minmax(0,1fr);gap:4px 12px;font-size:var(--text-sm)}.kv dt{color:var(--muted);white-space:nowrap}.kv dd{margin:0;overflow-wrap:anywhere}.kv dd.missing{color:var(--amber-600);font-style:italic}.timeline{display:flex;flex-direction:column;gap:8px;font-size:var(--text-xs);color:var(--muted)}.timeline__item{display:grid;grid-template-columns:8px 1fr;gap:8px;align-items:start}.timeline__item:before{content:"";width:8px;height:8px;border-radius:50%;background:var(--line-2);margin-top:5px}.note{background:var(--amber-50);border:1px solid #eed7a6;border-radius:var(--radius-sm);padding:8px 10px;font-size:var(--text-sm)}.canned-pick{display:flex;gap:6px;flex-wrap:wrap}.chip{border:1px solid var(--line-2);background:var(--surface);border-radius:999px;padding:4px 10px;font-size:var(--text-xs);cursor:pointer;min-height:30px}.chip:hover{background:var(--green-50);border-color:var(--green-100)}.modal-scrim{position:fixed;top:0;right:0;bottom:0;left:0;background:#1018106b;-webkit-backdrop-filter:blur(2px);backdrop-filter:blur(2px);display:grid;place-items:center;padding:var(--space-4);z-index:60}.modal{width:min(100%,460px);padding:var(--space-5);display:flex;flex-direction:column;gap:var(--space-4);box-shadow:var(--shadow-lg);animation:rise .18s ease}.version-link{background:none;border:0;padding:2px 0;font:inherit;color:inherit;cursor:pointer;text-decoration:underline;text-decoration-style:dotted;text-underline-offset:3px;display:inline-flex;align-items:center;gap:6px}.version-link:hover,.version-link:focus-visible{text-decoration-style:solid}.version-link .icon{color:var(--green-600)}.version-link--sidebar{align-self:flex-start;padding:var(--space-1) var(--space-2);color:var(--muted);text-decoration:none;border-radius:6px}.version-link--sidebar:hover,.version-link--sidebar:focus-visible{color:var(--ink);background:var(--hover)}.version-link__dot{width:8px;height:8px;border-radius:50%;background:#f5b041}.modal--wide{width:min(100%,640px);max-height:min(86vh,780px)}.release-notes{text-align:left;overflow-y:auto;margin-right:calc(var(--space-2) * -1);padding-right:var(--space-2)}.release-notes__entry+.release-notes__entry{border-top:1px solid var(--line, #e3e9de);margin-top:var(--space-3);padding-top:var(--space-3)}.release-notes__title{display:flex;align-items:center;gap:8px;flex-wrap:wrap;margin:0 0 6px;font-size:var(--text-md, 16px)}.release-notes ul{margin:0;padding-left:20px;list-style:disc;font-size:var(--text-sm);line-height:1.55}.release-notes li+li{margin-top:4px}
